Terms & Conditions

Delivery Policy

An Order may be made via:

  1. website (URL: www.thewatercoolerwarehouse.com)
  2. telephone 0870 460 4576 (between the hours of 9am to 5pm from Monday – Friday)
  3. post addressed to Unit 12 Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DT

Where an Order is not made through the Website, the Order made shall clearly state (1) the type of Products; (2) the quantities ordered; (3) the location where the Products are to be delivered; and (4) whether the Buyer requires the Company to install the Products (for details and for the terms and conditions in respect of the installation process, please click on the Company’s Terms and Conditions for services. Where an Order is placed orally or in the event of any dispute as to the Order, the Company’s version of the Order shall be deemed as the authoritative Order and the Buyer shall not dispute the correctness of the same.

The Company will on a reasonable endeavours basis dispatch the Products to the location specified in the Order within 7 working days if the item is being built to order specifications, we will advise you of a time scale. For the avoidance of doubt, as the actual delivery of the Products is carried out by third party couriers, the Company shall be under no liability for any delay or failure to deliver the Products. Notwithstanding the foregoing, subject to additional delivery charges which the Company shall be entitled to charge the Buyer, the Company shall arrange for such Products to be delivered to the Buyer at specific dates and/or times as may be requested by the Buyer.

Unless otherwise agreed in writing by the Parties, the Buyer agrees that risk or loss or damage of Products passes to the Buyer on upon delivery of the Products or on the date of first attempted delivery by the Company.

If the Company is unable to effect delivery due to any fault of the Buyer, the Buyer may incur additional delivery charges.

Subject to Clause and to Company’s Terms and Conditions for Services, where the Buyer requires the Company to install the Products for the Buyer, the Company shall on a reasonable endeavours basis carry out such installation within 14 days from the date when such Order was accepted by the Company.

Goods must be checked and any damages reported within 24 hours of receipt. Details must be confirmed in writing by email to [email protected] to qualify for any compensation/replacement to be considered.

Cancellation, Returns, Refund Policies

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are hazardous materials, flammable liquids, gases or products made to individual specifications.

Goods must be checked and any damages reported within 24 hours of receipt. Details must be confirmed in writing by email to [email protected] to qualify for any compensation/replacement to be considered.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

The Watercooler Warehouse, Unit 12, Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DT

Shipping To return your product, you should mail your product to:

The Watercooler Warehouse, Unit 12, Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations

Once processed and paid for through our shopping cart, a 25% restocking fee will be charged to the customer if the order is cancelled.

No cancellations of any Contracts shall be permitted unless agreed in advance by a manager of the Company.

Where part of the Services have been performed by the Company and/or where the Services entails maintenance services over a length of time, the Company shall be entitled to charge the Customer a pro rated price.

Privacy Statement

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] mailing us at:

The Watercooler Warehouse, Unit 12, Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DT

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We use Sage Pay to collect/process transaction information.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected] or mail us at:

The Watercooler Warehouse Unit 12 Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DT

The Watercooler Warehouse Terms of Service (“Agreement”)

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.thewatercoolerwarehouse.com (“the Site”) operated by The Watercooler Warehouse (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.thewatercoolerwarehouse.com.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.

Intellectual Property The Site and its original content, features and functionality are owned by Corporate Vending and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites Our Site may contain links to third-party sites that are not owned or controlled by The Watercooler Warehouse.

The Watercooler Warehouse has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of United Kingdom, without giving effect to any principles of conflicts of law.

Product Images By using the website and purchasing any of our products from our entire range, you understand that some images may not be completely accurate. This may include colour, package design or size of packaging as displayed on the website.

Changes To This Agreement We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us If you have any questions about this Agreement, please contact us at [email protected] or mailing us at:

The Watercooler Warehouse, Unit 12, Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DT

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